SWEETWATER COUNTY — The Sweetwater County Travel and Tourism Board recognized recipients of the winter 2018 Rare and Exceptional Achievement for Customer service in Hospitality Awards.
The awards honor outstanding customer service provided by employees in the tourism and hospitality industry that celebrate and enhance Sweetwater County’s reputation as a first-class visitor destination. Award winners serve as champions for the tourism industry. The quarterly luncheon was established in 2015 and has replaced the annual R.E.A.C.H. awards.
“These employees are truly the backbone of the Sweetwater County Tourism industry” Sweetwater County Travel and Tourism Board Executive Director Jenissa Meredith said in a press release.
Those receiving awards at the Dec. 13 luncheon hosted at the Clarion Hotel in Rock Springs by P.K. Patel and Maggie Krauss included:
• Ashley Luck: Baymont Inn, Rock Springs
• Melissa Hutchinson: Comfort Inn, Rock Springs
• Amber Sponsel: Comfort Inn, Rock Springs
• Quinn Phillips: Hampton Inn and Suites, Green River
• Doris Rodriguez: Hampton Inn and Suites, Green River
• Guadalupe Angelito: Hampton Inn and Suites, Green River
• Helen Alvarado: Hampton Inn, Rock Springs
• Maria Valadez: Quality Inn, Rock Springs
• Justin Musbach: Holiday Inn Express, Rock Springs
• Courtney Rutherford: Holiday Inn, Rock Springs
• Amanda Alcon: Homewood Suites by Hilton, Rock Springs
Luck was nominated by Karen Hudson of the Baymont Inn.
“Ashley is one of our key employees. She always comes in with a smile. Ashley is always willing to help others. Her attention to details ensures quality for all of our friends. In addition to her own job she also helps train new employees,” Hudson said.
Hutchinson and Sponsel were nominated by Francis Chavez of the Comfort Inn.
“Melissa is always willing to do whatever it takes to make a customer happy and enjoy their stay, and she also goes above and beyond for our employees too. She is always willing to cover any shift and train, always happy to give her all. She is very knowledgeable when it comes to the area and when guests return from their adventures they are always happy that she was able to help them enjoy their trip to Sweetwater County. Melissa is just an amazing employee and person to have on my team,” Chavez said.
“Amber always goes above and beyond for her fellow workers. She is always happy and upbeat no matter what is going on around her. She is dependable and goes above and beyond when it comes to her job. She is friendly with the guests and fulfills their needs no matter what they may be,” Chavez said. When Amber is done with her own job she will go and help her fellow workers to get their work done also. Amber has made a major achievement not only in her work but also in her personal life.”
Phillips was nominated by Kim Strid of the Hampton Inn and Suites.
“I have nominated Quinn Phillips for the fourth quarter R.E.A.C.H Award, because he always arrives for work with a smile on his face and ready to tackle any task that needs to be completed for the day. If something is broken, Quinn will try to fix or repair the broken item himself before calling a repairman to come to fix it and when the repair arrives he will work alongside him to learn how to fix the problem if it occurs again. Quinn will also teach other team members in his department on how to fix/repair any hard to do projects,” Strid said.
Rodriguez was nominated by Defne Nieto of the Hampton Inn and Suites.
“Doris Rodriguez was nominated because of her exceptional work ethic as well as her great attitude and willingness to go out of her way to help her fellow team members. She is always ready to work with any task given, whether it is in or out of her normal job duties. She has excelled in Housekeeping, PA, as well as Temporary Supervisor,” Nieto said.
Angelito was nominated by Phillips of the Hampton Inn and Suites.
“From making sure breakfast is perfect and everyone is happy, to cleaning the public spaces of the entire building, she is never afraid to get dirty and always going the extra mile to make sure things are done correctly. Always with a smile,” Phillips said.
Alvarado was nominated by Bridget Renteria of the Hampton Inn.
“Helen has worked with our company on and off since January of 2014. She has been a huge asset to our property. Helen can work as a rover in all areas of the hotel and cover any shift that we need covered. If anyone calls in sick or is unable to come in, she is always the first volunteer,” Renteria said. “We have amazing compliments of her service. On top of all of this, she is also going to school to be a part-time teacher. She is a leader that will be able to accomplish anything she sets her mind to. We appreciate her dedication and loyalty.”
Valdez and Musbach were nominated by Trish Green of the Quality Inn.
“Maria has been with our company for almost 28 years. She has done various tasks, but is currently the breakfast hostess. Maria interacts with all of our guests, makes sure they are full and have everything they need. Maria has made friends with many of our guests that visit often and they look forward to seeing her in the mornings. Maria is always willing to do whatever she can to make sure that our guests are happy,” Green said.
“Justin has been with the company for 15 years. He has worked at the Express since it opened in 2010. Justin is mainly responsible for maintaining the cleanliness and maintenance of all the public areas. As such, he interacts with many guests. He also fills in for breakfast at times and will help in housekeeping when needed. Justin is very independent and rarely needs to be asked to do anything because by the time I ask, he has already done it. He knows that all of our customer’s first impressions of the hotel are the areas he is responsible for. He is also very friendly with our guests and goes out of his way to do whatever he can for them. I have seen him jump-start vehicles, chase guests into the parking lot because they have left items in the hotel on their way out, and he always greets our guests with a warm smile and a sincere greeting. Justin is also responsible for handling all of our lost and found. He makes sure items are shipped quickly and keeps an accurate log so the front desk always knows what has been found and what has been claimed. For me, I know when I ask Justin to do something, he will not only do it, but he will do it well,” Green said.
Rutherford was nominated by Stacy Colvin of the Holiday Inn.
“Courtney has been with our hotel in housekeeping for over two years and has recently stepped up to room checking and helping the head housekeeper with their daily tasks,” Colvin said. “She is a happy positive person who strives to do the best job she can and is here each day ready with a smile on her face. She is also very good at finding out answers for our guests, instead of saying she doesn’t know or to ask someone else, she follows through with the guest. We are happy to have Courtney with our family and look forward to the new year with her.”
Alcon was nominated by John Maple of the Homewood Suites by Hilton.
“Amanda is very loyal and dedicated team member and has pride in her work. She has brought the breakfast and evening social scores up and has been recognized in our customer feedback. Amanda is always willing to come in and cover a shift, help out in other departments, and even does split shifts doing both breakfast and social hour on the same days. She is always smiling and talking with the guests and you can see that she truly enjoys her job and the guest interaction. I have come to find out that she even walks to work if she doesn’t have a ride, even at 4:30 in the morning when it’s 5 degrees outside. She is very dedicated to her job. We are happy to have Amanda as part of the Homewood team and look forward to many great things from her in the future,” Maple said in the release.
For more information, contact Meredith at the Sweetwater County Travel and Tourism Office at 307-382-2538.